betproo Privacy Policy

betproo ("betproo", "we", "us", "our") is the operator of the online gaming and sports betting platform accessible at https://betproo.app. betproo is the data controller responsible for the personal information collected through this platform.

This Privacy Policy applies to all users of the betproo platform, including registered account holders, visitors who browse without registering, and any individual who contacts betproo through our support channels. It governs the collection, processing, storage, and disclosure of personal data in connection with your use of betproo's website, mobile interface, and associated services.

betproo collects personal data in several categories depending on how you interact with the platform. The categories of data we may collect include:

Identity & Contact Data:

• Full legal name as it appears on your government-issued identification
• Date of birth (used for mandatory age verification — 21+ requirement)
• Residential address, city, and postal code
• Email address and mobile phone number
• CNIC number or passport number, where provided for KYC verification

Financial Data:

• JazzCash or EasyPaisa mobile wallet identifiers associated with deposits or withdrawals
• Bank account details submitted for bank transfer transactions (HBL, UBL, Meezan Bank, or other supported banks)
• Transaction history including deposit amounts, withdrawal requests, and payment method used

Account & Activity Data:

• betproo username and encrypted password
• Betting history, game play records, and wagering patterns
• Bonus claims, promotional code redemptions, and loyalty programme activity
• Responsible gaming settings including deposit limits and self-exclusion status

Technical Data:

• IP address and approximate geolocation derived from it
• Device type, operating system, and browser version
• Session duration, pages visited, and click-path data
• Cookie identifiers and similar tracking technologies as described in Section 7

Communications Data:

• Content of live chat, email, and support ticket communications with betproo's customer service team
• Survey responses and feedback you voluntarily provide

betproo collects personal data through the following means:

• Direct submission: Data you provide when registering an account, completing KYC verification, making a deposit or withdrawal, contacting support, or participating in promotions.
• Automated collection: Technical data collected automatically when you access betproo's platform, including via cookies, server logs, and analytics tools.
• Third-party sources: Data received from payment processors (JazzCash, EasyPaisa, HBL, UBL, Meezan Bank), identity verification service providers, fraud prevention agencies, and game content providers, to the extent such data relates to your betproo account.
• KYC and compliance services: Data returned by authorised third-party identity verification and anti-money laundering screening services when we process your verification documents.

betproo does not purchase personal data from data brokers or source personal information from social media platforms without your explicit consent.

betproo processes your personal data for the following purposes:

• Account creation and management: To register your betproo account, verify your identity, and maintain your profile and preferences.
• Service delivery: To process deposits and withdrawals, settle bets, award bonuses, and deliver the full range of casino and sports betting services available on the platform.
• Regulatory compliance: To fulfil our obligations under applicable anti-money laundering (AML), Know Your Customer (KYC), counter-terrorism financing (CTF), and responsible gambling regulations.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, account takeovers, collusion, and other prohibited conduct on the betproo platform.
• Responsible gaming: To monitor betting patterns for signs of problem gambling and to enforce player-set limits, cooling-off periods, and self-exclusion requests.
• Platform improvement: To analyse usage patterns, identify technical issues, and improve the functionality, design, and performance of the betproo platform.
• Marketing communications: To send you relevant promotional offers, bonus notifications, and betproo news, where you have opted in to receive such communications or where we have a legitimate interest in contacting existing customers.
• Customer support: To respond to your queries, resolve complaints, and maintain records of communications for quality assurance.
• Legal proceedings: To establish, exercise, or defend legal claims where necessary.

betproo processes your personal data on one or more of the following legal grounds:

• Contractual necessity: Processing required to perform our contract with you, including operating your account, processing transactions, and delivering gaming services.
• Legal obligation: Processing required to comply with applicable laws and regulations, including AML, KYC, and responsible gambling obligations.
• Legitimate interests: Processing undertaken for betproo's legitimate business interests, including fraud prevention, platform security, and improving our services, provided those interests are not overridden by your data protection rights.
• Consent: Processing based on your freely given, specific, informed, and unambiguous consent, particularly in relation to optional marketing communications. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

betproo does not sell your personal data. We may share your data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment service providers: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and other payment processors, to facilitate deposits and withdrawals from your betproo account.
• Identity verification providers: Third-party KYC and AML screening services engaged to verify your identity and conduct mandatory compliance checks.
• Game content providers: Licensed game suppliers whose titles are available on the betproo platform, to the extent required to operate game sessions and settle outcomes.
• IT and hosting providers: Cloud hosting and technology infrastructure providers who store and process betproo platform data on our behalf under strict data processing agreements.
• Regulatory and law enforcement authorities: Where betproo is legally required to disclose data to regulators, tax authorities, law enforcement agencies, or courts of competent jurisdiction.
• Professional advisers: Legal counsel, auditors, and other professional advisers engaged by betproo in connection with legitimate business operations.

betproo uses cookies and similar tracking technologies to operate the platform, remember your preferences, analyse site usage, and support fraud prevention measures. The types of cookies we use include:

• Strictly necessary cookies: Essential for the platform to function. These include session cookies that keep you logged in during your visit and security cookies that help detect fraudulent activity. These cannot be disabled.
• Functional cookies: Used to remember your preferences such as language settings, deposit limit selections, and interface preferences across sessions.
• Analytical cookies: Used to collect anonymised information about how visitors use the betproo platform, including which pages are visited most frequently and where users encounter errors. This data helps us improve the platform.
• Marketing cookies: Used to deliver relevant promotional content based on your activity on the betproo platform. These are only placed with your consent.

You can manage your cookie preferences through your browser settings. Please be aware that disabling certain cookies may affect the functionality of the betproo platform. Detailed cookie settings are available via the cookie preference panel accessible from the betproo platform footer.

betproo retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law and regulation. The following general retention periods apply:

• Active account data: Retained for the duration of your betproo account and for a period of 5 years following account closure, in order to comply with AML and regulatory record-keeping obligations.
• Transaction records: Financial transaction data is retained for a minimum of 5 years from the date of the transaction, in accordance with applicable financial regulations.
• KYC documentation: Identity verification documents are retained for 5 years from the date of verification or account closure, whichever is later.
• Support communications: Customer service correspondence is retained for 3 years from the date of the last communication.
• Marketing data: Data held solely for marketing purposes is retained until you withdraw consent or opt out, after which it is deleted or anonymised within 30 days.

At the end of the applicable retention period, personal data is securely deleted or irreversibly anonymised so that it can no longer be associated with an individual.

You have the following rights in relation to your personal data held by betproo. To exercise any of these rights, contact us at [email protected] with the subject line "Data Rights Request". betproo will respond within 30 days of receiving a verified request.

Please note that some rights are subject to exemptions where betproo is required to retain data for legal or regulatory compliance purposes. We will always explain clearly when an exemption applies to your request.

betproo employs a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and betproo's servers
• Encryption of sensitive data fields, including payment details and identity documents, at rest
• Role-based access controls that restrict staff access to personal data on a strict need-to-know basis
• Regular penetration testing and vulnerability assessments of the betproo platform
• Two-factor authentication options for betproo account access
• Continuous monitoring of systems for anomalous access patterns or security incidents
• Staff training on data protection obligations and incident response procedures

In the event of a data breach that is likely to result in a risk to your rights and freedoms, betproo will notify affected users and relevant regulatory authorities within the timeframes required by applicable law. We maintain a formal incident response plan for this purpose.

The betproo platform is strictly intended for adults aged 21 and above. betproo does not knowingly collect personal data from individuals under the age of 21. Age verification is conducted as part of the account registration and KYC process.

If betproo becomes aware that personal data has been collected from a person under the age of 21, that account will be immediately closed, all associated data will be securely deleted, and any deposits made will be returned to the originating payment source following verification. Any bonuses or winnings accrued on such an account will be forfeited.

If you believe a minor may have created a betproo account, please contact us immediately at [email protected] so we can investigate and take appropriate action without delay.

The betproo platform may contain references to third-party game providers and payment processors. betproo is not responsible for the privacy practices of any third-party services. When you interact directly with a third-party service, their own privacy policy governs the collection and use of your data.

betproo recommends that you review the privacy policies of any third-party services you interact with in connection with your betproo account, particularly your chosen payment provider (such as JazzCash or EasyPaisa), as their data handling practices are independent of betproo's.

betproo reserves the right to update or amend this Privacy Policy at any time. Where changes are material — for example, where we begin collecting new categories of data or begin sharing data with new categories of recipients — we will provide you with reasonable prior notice by email notification or by displaying a prominent notice on the betproo platform.

The updated "Last Updated" date at the top of this page reflects the date of the most recent revision. Your continued use of the betproo platform after the effective date of any revised Privacy Policy constitutes your acknowledgement of the changes.

betproo recommends reviewing this Privacy Policy periodically — at minimum once every six months — to stay informed of how your data is being handled. Previous versions of this policy are available on request from our support team.

If you have any questions, concerns, or requests relating to this Privacy Policy or betproo's data handling practices, please contact our team using the details below. Our Data Protection contact is available during standard business hours and will acknowledge all privacy-related queries within 48 hours.

For formal data rights requests (access, erasure, portability, etc.), please include your registered email address, your betproo username, and a description of your request. We may need to verify your identity before processing the request to protect the security of your account.